Bill McCollum, the Attorney General of Florida, “announced that his office has reached an agreement with The Hertz Corporation over allegations that customers were not clearly informed about the terms of usage for toll pass services offered by Hertz. Under the agreement, customers who rented cars from Hertz in Florida between February 9, 2009 and March 31, 2010 will be entitled to refunds for fees charged for the ‘Plate Pass’ service on days they did not use the service.”
Furthermore, “Customers may download a claim for reimbursement on the Attorney General’s website at http://myfloridalegal.com/lit_ec.nsf/HertzClaimsForm.pdf, or they may call 1-866-966-7226 to request a reimbursement form by mail. Claims forms must be submitted on or before January 16, 2011 as determined by postmark date.”
Ancillary fees can be justified as long as the person paying those fees are getting value. However, we at TruPri¢e are vehemently against fees being paid with no consideration in return. We applaud Florida Attorney General Bill McCollum for proactively working with Hertz.