Have Airline Complaints Increased Because of Ancillary Fees?

Scott McCartney of The Wall Street Journal suggests in his The Middle Seat column that — amongst other reasons and factors — ancillary fees charged by airlines is possibly part of the reason why complaints about airlines filed with the United States Department of Transportation have increased by 32 percent this year despite the fact that involuntary “bumped” passengers, long-delayed flights and lost baggage — popular issues about which passengers usually complain —  have decreased.


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